1Z0-1037-20 by Oracle Actual Free Exam Questions And Answers

Question 1

Which statement is true about generic objects?

A. CRUD operations cannot be performed with generic objects.

B. A generic object representation must be built for custom objects.

C. Batching and chaining operations are supported only by generic objects.

D. A generic object representation must be built for handling standard objects.

Discussion 0

Correct Answer: C Vote an answer

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Question 2

What should you do to ensure two published answers are always returned for a specific search word?

A. List the search word under both Answers Keywords and Stop words.

B. List the search word under Stop words.

C. Create multiple search words associated within a single priority word group.

D. List the search word under Answers Keywords.

E. Create multiple Priority words that share the same name.

Discussion 0

Correct Answer: D Vote an answer

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Question 3

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A. Answer articles can be archived but not deleted.

B. Answer articles can contain variables.

C. Answer articles cannot be printed.

D. Answer articles can be copied.

E. Multiple answers cannot be updated simultaneously.

Discussion 0

Correct Answer: B,D Vote an answer

Question 4

Which two statements are true about Connect Web Services? (Choose two.)

A. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

B. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

C. Connect Web Services should only be used for read-only data.

D. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Discussion 0

Correct Answer: B,D Vote an answer

Question 5

How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A. User groups

B. Profiles

C. Views

D. Console Roles

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Which two statements are true about Knowledge Advanced views? (Choose two.)

A. View cannot be renamed or deleted but only modified.

B. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

E. Views do not depend on the number and purpose of the interface that your organization uses.

Discussion 0

Correct Answer: C,D Vote an answer

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Question 7

What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A. both the Answers Keywords and Stopwords

B. the thesaurus.txt file

C. the wordlist files

D. the alias.txt file

Discussion 0

Correct Answer: B Vote an answer

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Question 8

Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

A. Request Review

B. Active Request

C. All Requests

D. Archived Request

Discussion 0

Correct Answer: D Vote an answer

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Oracle Knowledge Management 2020 Implementation Essentials - 1Z0-1037-20 Exam Practice Test

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