Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 Exam Practice Test

A. It can be triggered by an event that occurs even on a custom object.

B. It is triggered by an event that occurs on the standard objects that are used by queues.

C. It can be triggered by an event that occurs on community objects.

D. It is a PHP script that executes only synchronously.

E. It is triggered by an event that occurs on standard objects only.

F. It is always triggered from business rules.

G. It is also known as the Object Event Handler.

A. Enable the engagement engine.

B. Configure advanced routing.

C. Select the Pull Chat check box in the chat profile.

D. Select the corresponding pull policy.

E. Select the Chat check box that is associated with an agent's staff account.

A. Radio

B. Menu

C. Text field

D. Integer

E. Date/time

F. Text area

G. Float

A. It allows an agent desktop to log in to the application with local add-in files.

B. It allows an agent desktop to log in to the application without any add-ins.

C. It is a profile setting that must be enabled for a profile.

D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

E. It is a setting that must be enabled at the interface level.

A. Create a transactional survey.

B. Create a report for the survey scores.

C. Create a polling survey.

D. Assign scores to the survey questions and set the status field based on the responses.

E. Write a business rule to reopen the case.

F. Schedule the survey on a daily basis.

A. Merge field

B. Variable

C. Custom field

D. Custom object field

A. Configuration > Application Appearance >Customizable Menus > System Menus

B. Configuration > Site Configuration > Configuration Settings

C. Configuration > Site Configuration > Message Bases

D. Configuration > Application Appearance > Customizable Menus > Custom Menus

A. They
are available at http://www.oracle.com/technetwork.

B. The source files for all listed accelerators are available for download.

C. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

D. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

E. Oracle provides support for all accelerators.