Avaya Aura® Contact Center Solution Design Exam: 33810X Exam Premium File as PDF & Test Engine

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Uncertainty
B) Anxiety
C) Doubt
D) Worry
E) Fear

2. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Administrator
B) Agent
C) Manager
D) Supervisor

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the customer support pain points?
B) What Is the IVR name?
C) Which system support click-to-call from the web?
D) What is the percentage of customer support Issues that are resolved In one call?
E) What are the agent performance reporting requirements?

4. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Breeze™
B) Avaya Experience Portal Platform
C) Avaya Applications Platform
D) Avaya Performance Applications Platform

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The executive summary section of the proposal highlights the solution features.
B) Avaya can deliver what has been promised.
C) The proposal value Is obvious, so It is not discussed.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

Solutions: