Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: 6201.1 Exam Premium File as PDF & Test Engine

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Introductory
B) Call Center Elite
C) Call Center Basic
D) Call Center Standard

2. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) Avaya Business Advocate
C) EWT- Expected Wait Time
D) ASA-Average Speed of Answer

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Threshold Adjustment
C) Dynamic Queue Position
D) Vector queuing priorities

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the number of VDNs on the Communication Manager
B) Increase the File System Partition size on the CMS.
C) Increase the Free Space Allocation on the CMS
D) Increase the Data Storage Allocation on the CMS.

Solutions: