BBPSD Customer Service - CSFX Exam Practice Test
Which is the correct order of priority when positioning a product in the market place:
Correct Answer: C
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Attitudes and assumptions that we make about people are:
Correct Answer: C
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An employee who has the skills to deal effectively in customer facing roles within the business is called a:
Correct Answer: A
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A concentrated targeting strategy is used when a product or service has:
Correct Answer: D
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If it is not possible to establish personal communication with a customer face-to-face then the next best method is:
Correct Answer: D
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In order to improve the overall customer experience it is important to get:
Correct Answer: A
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When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:
Correct Answer: D
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If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:
Correct Answer: D
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