Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Practice Test
Which option provides the ability for an email interaction to be interrupted by voice?
Correct Answer: D
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What browsers are supported for use with all Genesys Cloud features? (Choose two.)
Correct Answer: D,F
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Recording Policies can be configured for what type(s) of contact(s)?
Correct Answer: A
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Which of the following options are used when scheduling a report? (Choose three.)
Correct Answer: A,B,E
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Select the types of scheduling available in Genesys Cloud. (Choose two.)
Correct Answer: A,C
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If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
Correct Answer: C,E
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When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
Correct Answer: A
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