HP Selling HP Personal Systems Services 2018 - HP2-H65 Exam Practice Test

A. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.

B. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

C. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer

D. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

A. HP base warranty

B. Offsite Repair

C. Defective Media Retention

D. HP Services offerings within the Deploy stage

A. earn money on rebates

B. give customers incremental discounts on accessories

C. help reduce the impact of downtime and maximize employee productivity

D. resell HP Services

A. 22%

B. <10%

C. 55%

D. 90%