PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation Exam Practice Test

A. The technology to support the service management system

B. The service continuity procedures

C. The procedure for dealing with emergency releases

D. The interfaces between the business processes

A. Change management

B. Asset management

C. Continual improvement

D. Incident management

A. A non-fulfillment of a requirement

B. A recommendation that has to be actioned

C. A conformity where there is an opportunity for improvement

D. A finding against an area which is NOT in the scope of the standard

A. A billing inquiry

B. A request for information

C. A request for a design change

D. A request to terminate a subscription

A. A contract agreed with the customers

B. A list of service level targets agreed with the service provider organization

C. A list of service level targets agreed with the customers

D. A contract agreed with the service provider organization

A. To ensure that potential service continuity issues are predicted and preventive action taken

B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

C. To ensure that service continuity plans are tested in accordance with business needs

D. To ensure that service continuity requirements are fully defined and agreed in service level agreements