ITIL 4 Managing Professional Transition - ITIL-4-Transition Exam Practice Test
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.
Correct Answer: A
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Which of the following statements about change authorization is CORRECT?
Correct Answer: D
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An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?
Correct Answer: A
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Which two stakeholders co-create value in the service relationship?
Correct Answer: D
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A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
Which is the BEST approach for validating service value?
Correct Answer: C
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Which ITIL concept helps an organization to make good decisions?
Correct Answer: A
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Which statement about user communities is CORRECT?
Correct Answer: C
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An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?
Which technique can be used to overcome this challenge?
Correct Answer: A
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Which is the BEST type of resource for investigating complex incidents?
Correct Answer: A
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A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract.
Both organizations have shared information freely and responded to requests. Which is MOST LIKELY to be a threat to maintaining the relationship?
Both organizations have shared information freely and responded to requests. Which is MOST LIKELY to be a threat to maintaining the relationship?
Correct Answer: D
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