EXIN ITIL - Foundation - ITILFND Exam Practice Test
What is the BEST description of an operational level agreement (OLA)?
Correct Answer: C
Vote an answer
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
Correct Answer: A
Vote an answer
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Correct Answer: D
Vote an answer
What service could include a differentiation as an "excitement factor"?
Correct Answer: C
Vote an answer
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Correct Answer: D
Vote an answer
Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
Correct Answer: C
Vote an answer
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
Correct Answer: D
Vote an answer
Which of the following is the correct definition of an outcome?
Correct Answer: A
Vote an answer
Why is it important for service providers to understand patterns of business activity (PBA)?
Correct Answer: D
Vote an answer
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
Correct Answer: B
Vote an answer
Which of the following is the BEST reason for categorizing incidents?
Correct Answer: D
Vote an answer
Which one of the following are the two primary elements that create value for customers?
Correct Answer: C
Vote an answer
Which one of the following is a correct definition of a supplier category?
Correct Answer: B
Vote an answer
Which of the following should be done when closing an incident?
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome
1 . Check the incident categorization and correct it if necessary
2 . Check that the user is satisfied with the outcome
Correct Answer: B
Vote an answer