SIAMP by EXIN Actual Free Exam Questions And Answers

Question 1

SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
-hosting
-networks
-application development and support
-desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?

A. Adopt custom structures for each service provider contract

B. Adopt a single structure for the service provider contracts.

C. Adopt a few different structures for the service provider contracts

D. Adopt the same structure for the service provider contracts

Discussion 0

Correct Answer: B Vote an answer

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Question 2

ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?

A. OUTSCO

B. ZYXII

C. ZYXS

D. SIAMRUS

Discussion 0

Correct Answer: A Vote an answer

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Question 3

ZYXS has been appointed as the service integrator ZYXH will provide the retained capabilities The CEO has asked the ZYXS IT Director to prepare a governance approach for monitoring and measuring service performance that will support the achievement of the strategic objective to ensure delivery against contracts.
What is the best approach?

A. ZYXH will monitor the individual service providers with whom they have retained legal contracts and report the findings to ZYXS ZYXS will then integrate this with data gathered from its own contracted service providers to produce an end-to-end report

B. ZYXS will assure delivery of the end to end service ZYXH will monitor the performance of ZYXS and overall achievement of the expected outcomes This includes ZYXH measuring the realization of benefits expected from the transition to SIAM

C. ZYXS will monitor and measure each individual service provider for fulfilment of contractual targets.Based on reports from ZYXS. ZYXH will assume responsibility for monitoring the implementation of any improvements with the individual service providers

D. ZYXH will review the performance of each delivered service in order to determine whether service levels have been achieved ZYXS will monitor its own performance, collect findings from the service providers, and collate these in a summary report to ZYXH

Discussion 0

Correct Answer: B Vote an answer

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Question 4

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

A. Request a meeting with the purchasing department to get a definitive contractual view of responsibility

B. Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident

C. Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach

D. Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision

Discussion 0

Correct Answer: A Vote an answer

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Question 5

ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

A. ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem

B. ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

C. As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

D. a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

Discussion 0

Correct Answer: C Vote an answer

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Question 6

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

A. Ask the service integrator after they are appointed to create customized role profiles.

B. Determine which staff has the right capabilities for their new role

C. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

D. Create a framework for generic role profiles for the retained capabilities

E. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

F. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

Discussion 0

Correct Answer: D Vote an answer

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