EXIN VeriSM™ Essentials - VERISME Exam Practice Test

A. Ensuring cost is matched to budget

B. Service management approaches support constraints

C. More complexity and less visibility

D. Matching expectations to business relationships

A. Create the service blueprint

B. Gather requirements

C. Create the solution

D. Define consumer needs

A. Showing the consumer that they are valued by actions ratherthantelling them

B. Empowering the employees to make decisions on their own

C. Training employees and managers in good service behavior

D. Measuring the service culture in order to identify improvement ideas

A. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

B. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

C. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

D. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

A. It is an outsourced service, so no specific considerations are required.

B. IoT services provide better behavior tracking to support real-time marketing.

C. The guardrails for the services must be respected also for SaaS solutions.

D. A key requirement is that IoT devices have unique identifiers and IP addresses.