Exam Service-Cloud-Consultant Topic 5 Question 99 Discussion
Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 99
Topic #: 5
Question #: 99
Topic #: 5
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that
cases have spent within each status during their lifecycle.
Which report type should the consultant recommend when creating a report?
The manager wants to compare the amount of time that
cases have spent within each status during their lifecycle.
Which report type should the consultant recommend when creating a report?
Suggested Answer: B Vote an answer
The Case Lifecycle report type is designed to analyze the duration cases spend in each status throughout their lifecycle. This report enables managers to identify bottlenecks or stages where cases are delayed, contributing to increased average case age, and allows for targeted improvements to enhance customer satisfaction.
by Abel at May 07, 2026, 11:26 AM
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