Exam Name: IBM SmartCloud Control Desk V7.5 Fundamentals
Certification Provider: IBM
Corresponding Certification: IBM Certified Associate
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IBM SmartCloud Control Desk V7.5 Fundamentals: 000-652 Exam Premium File as PDF & Test Engine
Last Updated: Sep 22, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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IBM 000-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Assess: IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | A2010-652 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Related Certifications: | IBM Certified Deployment Professional IBM Maximo Asset Management certifications |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Sample Questions: | IBM 000-652 Sample Questions |
| Exam Way: | Online proctored or test center exam delivered through IBM authorized testing providers such as Pearson VUE. |
| Pre Condition: | Basic understanding of IT Service Management (ITSM) concepts and IBM SmartCloud Control Desk or Maximo environment is recommended. |
IBM 000-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SmartCloud Control Desk Overview | - IBM SmartCloud Control Desk architecture
|
| Topic 2: Administration and Security | - System configuration
|
| Topic 3: Reporting and Integration | - Integration concepts
|
| Topic 4: Service Management Processes | - Incident Management
|
| Topic 5: Asset and Configuration Management | - IT Asset Management
|
Your IBM SmartCloud Control Desk V7.5 Fundamentals Questions, Answered
The 000-652 exam, officially titled IBM SmartCloud Control Desk V7.5 Fundamentals, is the qualifying test for the IBM Certified Associate certification from IBM, a credential at the Associate level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as IBM Certified Deployment Professional, IBM Maximo Asset Management certifications.
The IBM SmartCloud Control Desk V7.5 Fundamentals exam gives you 90 minutes to work through 60 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
Basic understanding of IT Service Management (ITSM) concepts and IBM SmartCloud Control Desk or Maximo environment is recommended. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page.
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The IBM SmartCloud Control Desk V7.5 Fundamentals syllabus is organized into 5 domains. The main areas include SmartCloud Control Desk Overview, Reporting and Integration, and Asset and Configuration Management. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
Which two properties must be specified in order to save an organization record? (Choose two.)
- A. Base Currency 1 and 2
- B. Site
- C. General Ledger Clearing Account
- D. Default Item Status
- E. Default Stock Category
Correct Answer: D,E 🗳️
What are three different ticket types available in IBM SmartCloud Control Desk V7.5? (Choose three.)
- A. Solution
- B. Incident
- C. Service Request
- D. Configuration Item
- E. Problem
- F. Change
Correct Answer: B,C,E 🗳️
Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?
- A. Allow application of multiple SLAs
- B. Use calendar for calculating escalation notifications
- C. Apply multiple SLAs based on ticket priority
- D. Allow SLAs to be used in multiple sites
Correct Answer: A 🗳️
A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
- A. Report an Issue - Create a new service request to report an issue
- B. Request a New Service - Request a new asset or service
- C. Create Request- Description and details of the new request
- D. Frequent Request- Easy access to the services most often requested
Correct Answer: B 🗳️
What does the Deployer's Workbench do?
- A. It deploys EAR files.
- B. It plans an IBM SmartCloud Control Desk deployment.
- C. It manages authorized assets.
- D. It manages configuration item spaces.
Correct Answer: D 🗳️
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