100-140 by Cisco Actual Free Exam Questions And Answers

Question 1

After configuring a new router on the network, a technician needs to ensure it is correctly processing IPv6 traffic.
Which command should be executed to test IPv6 functionality on this router from a workstation?

A. ping6 2001:db8::1

B. ping6 -I eth0 2001:db8::1

C. ping6 fe80::1

D. ping 2001:db8::1

Discussion 0

Correct Answer: A Vote an answer

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Question 2

A company has recently implemented a new WLAN and employees report they are unable to connect to the network despite seeing the SSID listed as available. What should the technician check first to resolve this issue?

A. Replace the wireless network adapters in the employees' devices

B. Change the SSID to a less congested channel

C. Increase the signal strength of the wireless router

D. Verify the security settings and password associated with the SSID

Discussion 0

Correct Answer: D Vote an answer

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Question 3

A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?

A. Reduce the number of services covered under the SLA to focus on quality

B. Introduce tiered service levels based on client size and need

C. Include a clause that allows for flexible service terms based on seasonal demands

D. Incorporate more frequent service reviews into the SLA

Discussion 0

Correct Answer: B Vote an answer

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Question 4

During a video conference, a MacOS user realizes that the other participants cannot hear them.
The microphone is working properly, but the conferencing app does not seem to have permission to use it. How should the user adjust their MacOS settings to fix this?

A. Increase the microphone volume in Sound Preferences

B. Change the output device in Sound Preferences

C. Grant the conferencing app access to the microphone in Security & Privacy settings

D. Install a different conferencing app

Discussion 0

Correct Answer: C Vote an answer

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Question 5

A user reports that their USB-connected headphones are not producing any sound on their workstation, although the headphones are recognized by the computer.
What is the most likely action to resolve this issue?

A. Check the sound settings to ensure the headphones are set as the default audio device

B. Update the motherboard BIOS

C. Replace the USB cable of the headphones

D. Install a different media player software

Discussion 0

Correct Answer: A Vote an answer

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Question 6

What should be done if there are multiple reports from employees about unauthorized access attempts on their accounts?

A. Update antivirus software on all company devices

B. Encourage employees to use more complex passwords without additional actions

C. Conduct a security audit to identify and address any vulnerabilities

D. Advise employees to not use their accounts until further notice

Discussion 0

Correct Answer: C Vote an answer

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Question 7

A user's workstation is located far from the company's router, and they need a long Ethernet cable to connect via RJ-45.
What is an essential consideration the IT support technician should advise about using long Ethernet cables?

A. Choosing a brightly colored cable for visibility

B. Selecting a cable with multiple RJ-45 connectors for additional connections

C. Using a cable that exceeds 100 meters in length

D. Ensuring the cable is not longer than 100 meters to avoid signal degradation

Discussion 0

Correct Answer: D Vote an answer

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Question 8

What should a technician be aware of when relying on AI to diagnose software issues?

A. AI can analyze and suggest solutions based on large data sets but may not understand context

B. AI can replace traditional diagnostic tools entirely

C. AI eliminates the need for manual review of its suggested solutions

D. AI consistently outperforms human technicians in complex problem-solving scenarios

Discussion 0

Correct Answer: A Vote an answer

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Question 9

Which feature is commonly supported by Mobile Device Management (MDM) software?

A. Real-time location tracking of every device

B. Remote wiping of data on a lost or stolen device

C. Blocking all third-party applications

D. Unlimited data usage for all devices

Discussion 0

Correct Answer: B Vote an answer

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Question 10

How should a technician address biases that may arise from AI-generated solutions in troubleshooting?

A. Disregard any biases as AI is inherently objective

B. Regularly review and assess AI decisions for potential biases and errors

C. Adjust AI parameters frequently to ensure diverse perspectives

D. Accept all AI recommendations as they are based on large data sets

Discussion 0

Correct Answer: B Vote an answer

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Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam Practice Test

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