Exam Name: Oracle Service Center 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Oracle Service Center 2021 Implementation Essentials: 1Z0-1038-21 Exam Premium File as PDF & Test Engine
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Last Updated: Jun 06, 2026
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Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Which two components can be edited in a standard report?
A) Column headings
B) Schedules
C) Non-selectable filters
D) Graphs
E) Report headings
F) Permissions
2. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
A) Reduce the picture scale of the report.
B) Check if the exported file was generated by a product version that is older than the existing product version.
C) Update the hash value to match the hash declared at the end of the file.
D) Check the customized regional and language settings of your workstation or personal computer.
3. Whichtwo statements are true about generic objects?
A) They are used when working with custom objects only.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They automatically consider apackage to consist of custom objects.
D) They require the type of data to be set dynamically.
E) They can be used with standard objects.
4. What would you use for repetitive text with a single point of maintenance for any changes tothe text?
A) Merge field
B) Variable
C) Custom field
D) Custom object field
5. Which two statements are true about safe mode in relation to add-ins?
A) It allows an agent desktop to log in to the application with local add-in files.
B) It allows an agent desktop to log in to the application without any add-ins.
C) It is a profile setting that must be enabled for a profile.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It is a setting that must be enabled at the interface level.
Solutions:
| Question # 1 Answer: B,F | Question # 2 Answer: B,D | Question # 3 Answer: C,E | Question # 4 Answer: B | Question # 5 Answer: A,D |
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