Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20 Exam Practice Test

A. Add an extension column to the milestone object to hold the warning threshold value.

B. Configure an object workflow action to send the email when the milestone status changes to warning.

C. Create standard text to be posted to the message thread.

D. Specify the warning threshold for the milestone in the standard coverages.

E. Configure an analytics report showing milestones in warning status.

F. Configure the email template to be used for notification.

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

A. Users can reopen a service request when the status is set to "Closed".

B. "Closed" status is set by an automatic job after a specified number of days.

C. Users can reopen a service request when the status is set to "Resolved".

D. "Customer working" is one of the five seeded status types.

E. If required, users can manually set the "Closed" status for a service request.

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

A. allows you to use the same product hierarchy as sales

B. allows the display of a product hierarchy specifically for service purposes

C. allows use of a simpler hierarchy

D. requires less work and effort

A. Available

B. Time Period

C. Interval

D. Start/Stop

E. Duration

A. It allows users to save searches for later reuse.

B. It is enabled by default.

C. It is exportable to Excel.

D. It is available only to authorized administrators.

E. It is searchable by date range, username, event type, event severity, and event duration.

A. Verify that Root Catalog is selected on the product groups.

B. Validate that the product item is active and published.

C. Validate that Allow Duplicate is selected on the product item.

D. Verify that Eligible for Service is selected on the product item.