Oracle RightNow CX Cloud Service 2012 Essentials - 1Z0-465 Exam Practice Test
Your customer requested that you create a new report and make it available in the agent's navigation set.
You create the report and add it to the agent's navigation set. However, the agents cannot see the new report.
Select three actions you must perform to identify the reason the report does not display for the agents.
You create the report and add it to the agent's navigation set. However, the agents cannot see the new report.
Select three actions you must perform to identify the reason the report does not display for the agents.
Correct Answer: C,D,F
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A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.
Select the implementation steps required using the Custom object design below.
Correct Answer: D
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When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
When designing the workflow used to complete this requirement, which three elements are necessary?
Correct Answer: A,B,D
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After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
Correct Answer: C
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How many levels can Products, Categories, and Dispositions have in each hierarchy?
Correct Answer: B
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You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.
Identify the location where the CSS file must be placed within the file structure.
Correct Answer: C
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Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?
Correct Answer: D
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Identify the seven data types that are available as custom fields.
Correct Answer: A,B,C,D,E,F,G,H
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