1z0-1038-22 by Oracle Actual Free Exam Questions And Answers

Question 1

A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A. Reduce the picture scale of the report.

B. Check if the exported file was generated by a product version that is older than the existing product version.

C. Update the hash value to match the hash declared at the end of the file.

D. Check the customized regional and language settings of your workstation or personal computer.

Discussion 0

Correct Answer: B,D Vote an answer

Question 2

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces

B. Creating multiple workspaces per business function and assigning to different profiles

C. Placing objects on different tabs and splitting the loading across multiple tabs

D. Utilizing workflows and splitting functionality into more than one workspace

Discussion 0

Correct Answer: B Vote an answer

Question 3

How can you set a preference that is local to your machine?

A. By selecting File > Settings

B. By selecting Navigation pane > Configuration > Staff Management > Profiles

C. By selecting File > Options

D. By selecting File > Configuration

Discussion 0

Correct Answer: C Vote an answer

Question 4

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

B. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

D. by configuring settings at the time of creation of the custom object

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which three statements are true about add-ins?

A. They can be added to the Custom Portal area of Oracle Service Cloud.

B. They are the visual areas of Oracle Service Cloud Agent Desktop.

C. They can be designed to create visual components and not perform any integrations.

D. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

E. They always run locally to access local data.

F. They always run locally on the machines on which the desktop application runs.

Discussion 0

Correct Answer: B,D,F Vote an answer

Question 6

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Accept the changes.

B. Enable the global template.

C. Save the deployment.

D. Validate the template.

Discussion 0

Correct Answer: C Vote an answer

Question 7

Which setup sequence is used to give permissions to an individual to access an application?

A. None. No sequence is required.

B. Profile > Navigation set > Staff Account

C. Staff Account > Profile > Navigation set

D. Navigation set > Profile > Staff Account

Discussion 0

Correct Answer: B Vote an answer

Question 8

Question 9

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have the Interface Access check box selected.

B. The profile to which the agent is assigned does not have a navigation set assigned.

C. The profile to which the agent is assigned does not have the incident workspace assigned.

D. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Discussion 0

Correct Answer: A Vote an answer

Question 10

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A. Workspace rules

B. SLAs

C. Profile functional permissions

D. Profile workspace assignment

E. Profile navigation assignment

F. Configuration settings

Discussion 0

Correct Answer: C,D,E Vote an answer

Oracle Service Center 2022 Implementation Professional - 1z0-1038-22 Exam Practice Test

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