1z0-981 by Oracle Actual Free Exam Questions And Answers

Question 1

Which statement correctly differentiates between a bulk operation and a batch operation?

A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

B. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

C. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

Discussion 0

Correct Answer: C Vote an answer

Question 2

Which three statements are true about navigation sets?

A. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

B. Using navigation sets, you can configure which quick search reports can be seen.

C. The same navigation set can be set for different interfaces.

D. Using navigation sets, you can configure whether to show the Home navigation pane or not.

E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

F. Using navigation sets, you can define what new objects can be created by using the File menu.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 3

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter the value "Unlimited" in the chat and email fields.

B. Leave both the chat and email fields limit as blank.

C. Use the default values.

D. Enter zero as the initial value for both fields.

Discussion 0

Correct Answer: D Vote an answer

Question 4

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. The script beginning and ending buttons are not enabled for the script pages.

B. No return events are listed in the incident workflow for the script to use.

C. The agents are not able to get to the pages where they can end the script.

D. No exit or finished event is being triggered on the script pages.

Discussion 0

Correct Answer: B,D Vote an answer

Question 5

Which two components can be edited in a standard report?

A. Column headings

B. Schedules

C. Non-selectable filters

D. Graphs

E. Report headings

F. Permissions

Discussion 0

Correct Answer: B,F Vote an answer

Question 6

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A. Workspace rules

B. SLAs

C. Profile functional permissions

D. Profile workspace assignment

E. Profile navigation assignment

F. Configuration settings

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 7

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

A. Business rules

B. Agent scripts

C. Guided assistance

D. Custom process model

E. Intent guide

Discussion 0

Correct Answer: A,D Vote an answer

Question 8

Which three features can be configured in advanced routing?

A. Skill relaxation

B. Queue overflow

C. Queue prioritization

D. Skill time

E. Queue segregation

F. Queue limit

Discussion 0

Correct Answer: A,B,C Vote an answer

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z0-981 Exam Practice Test

Contact Us

Useful Links

Latest Updated