1z1-980 by Oracle Actual Free Exam Questions And Answers

Question 1

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

B. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

C. Include battery and damage as keywords under Answers Stop Words.

D. Edit the alias text file to include alias words - battery damage, battery issue, battery.

Discussion 0

Correct Answer: A Vote an answer

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Question 2

In Knowledge Advanced, which section displays the lock status?

A. Overview

B. Reports

C. Properties

D. Analytics

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Which two features can you use to connect output levels in a report? (Choose two.)

A. drill-down links

B. grouping

C. variables

D. dashboards

E. drill-down filters

Discussion 0

Correct Answer: A,E Vote an answer

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Question 4

Which two statements are true about replacement tokens? (Choose two.)

A. They enable creation and storage of complex content consisting of integrated text and images multiple times.

B. They enable management of standardized content from a single resource.

C. They enable re-use of content in a standardized form.

D. They enable re-use of existing content of any data type in variables.

Discussion 0

Correct Answer: B,C Vote an answer

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Question 5

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A. Answer articles can be archived but not deleted.

B. Answer articles can contain variables.

C. Answer articles cannot be printed.

D. Answer articles can be copied.

E. Multiple answers cannot be updated simultaneously.

Discussion 0

Correct Answer: B,D Vote an answer

Question 6

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Custom report with Ad Hoc Value variable

B. Standard report with Replacement Value variable

C. Standard report with User Defined List variable

D. Custom report with Predefined List variable

Discussion 0

Correct Answer: A Vote an answer

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Question 7

Which filter type should you use in a report to display data in a tree structure?

A. Auto filter

B. Slicing by bucket

C. Slicing by column

D. Rollup

Discussion 0

Correct Answer: C Vote an answer

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Question 8

What are the standard status types for answers?

A. Private, Published, Proposed, Review

B. Private, Public

C. Published, Proposed

D. Public, Proposed

Discussion 0

Correct Answer: B Vote an answer

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Oracle Knowledge Management Cloud 2017 Implementation Essentials - 1z1-980 Exam Practice Test

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