Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test - 2M00001A Exam Practice Test
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
Correct Answer: A,B,C
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If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?
Correct Answer: C
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Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)
Correct Answer: A,D
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Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)
Correct Answer: C
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Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)
Correct Answer: B,D,E
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Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?
Correct Answer: A
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Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
Correct Answer: C
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Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
Correct Answer: B
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