Avaya Aura® Contact Center Administration - 3312 Exam Practice Test
Refer to the exhibit.
The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?
The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?
Correct Answer: C
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A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
Correct Answer: D
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An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?
Which statement about adding the skillset is true?
Correct Answer: A
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A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
Which two statements regarding a Boolean variable are true? (Choose two.)
Correct Answer: B,D
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A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
Correct Answer: B
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The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
Correct Answer: D
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When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
Where is this parameter configured?
Correct Answer: A
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