Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam: 33820X Exam Premium File as PDF & Test Engine

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Enablement Licensing (EL)
C) Standard License (SL)
D) Advanced License (AL)

2. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Control Manager
B) Avaya Proactive Contact
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Elite Multichannel

3. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 5 or less
B) 20 or less
C) 10 or less
D) 15 or less

4. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Speech/Voice Analytics
B) Customer Feedback
C) Desktop and Process Analytics
D) Quality Monitoring
E) Workforce Management

5. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Control Manager
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Outreach Manager
D) Avaya Experience Portal

Solutions: