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Tight on time before your 33820X exam? Fast2test packs 65 focused practice questions for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam into one download, so every study hour goes straight to what matters. Many candidates are exam-ready in weeks, not months.
Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Exam Number: | 33820X |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | ACDS-3382 |
| Passing Score: | 68% - 71% |
| Exam Format: | Scenario-based, Drag and Drop, Multiple Choice |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60 - 64 |
| Recommended Training: | Avaya Aura Call Center Elite & Multichannel Design Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Computer-based, online or onsite proctored via Pearson VUE |
| Pre Condition: | No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions |
| Official Syllabus URL: | https://www.avaya.com/en/learning/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Key features and capabilities - Core architecture and components |
| Topic 2: Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Performance optimization and capacity planning - Migration paths from legacy systems |
| Topic 3: Solution Design Process | 21-25% | - Redundancy and high availability design - Scalability and sizing considerations - Requirements analysis |
| Topic 4: Elite Multichannel Integration & Design | 25-30% | - Multichannel routing and workflow design - Security and compliance design - Server and database architecture |
Your Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Questions, Answered
The 33820X exam, officially titled Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam, is the qualifying test for the Avaya Certified Solutions Specialist (ACSS) – Avaya Aura Call Center Elite certification from Avaya, a credential at the Specialist level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as ACDS-3382.
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam gives you 90 minutes to work through 60 - 64 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
You need 68% - 71% to pass, and the official registration fee is $125 USD. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.
No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Avaya 33820X exam overview.
You can book your 33820X exam through any of these official registration channels:
The exam is delivered as Computer-based, online or onsite proctored via Pearson VUE, so you can pick the option that fits your schedule when you book.
Avaya recommends the following training for Avaya Aura® Call Center Elite & Elite Multichannel Solution Design candidates:
Pair that training with the 65 practice questions from Fast2test and you can check your readiness topic by topic before exam day.
Yes. Fast2test offers a free PDF demo for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.
Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding 33820X exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.
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The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design syllabus is organized into 4 domains. The main areas include Elite Multichannel Integration & Design (25-30%), Implementation & Migration Considerations (20-25%), and Solution Design Process (21-25%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Application Specific Licensing (ASL)
- B. Enablement Licensing (EL)
- C. Standard License (SL)
- D. Advanced License (AL)
Correct Answer: C 🗳️
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Proactive Contact
- C. Avaya Aura® Call Center Elite
- D. Avaya Aura® Elite Multichannel
Correct Answer: D 🗳️
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 20 or less
- C. 10 or less
- D. 15 or less
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Speech/Voice Analytics
- B. Customer Feedback
- C. Desktop and Process Analytics
- D. Quality Monitoring
- E. Workforce Management
Correct Answer: A,B,C 🗳️
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Control Manager
- B. Avaya Intelligent Customer Routing
- C. Avaya Proactive Outreach Manager
- D. Avaya Experience Portal
Correct Answer: A 🗳️
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