Avaya APDS Customer Experience Manager Online Test (#3C00120A) - 3C00120A Exam Practice Test
Which three statements best describe the business challenges that Avaya Aura@ Contact Center can solve? (Select three.)
Correct Answer: A,B,D
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HOTSPOT
Match the Assisted Experience Management product or solution on the right to the appropriate component on the left. (For each description on the left, select the corresponding product from the drop-down list on the right.)
Match the Assisted Experience Management product or solution on the right to the appropriate component on the left. (For each description on the left, select the corresponding product from the drop-down list on the right.)
Correct Answer:
Explanation:
With regard to Avaya Outbound Contact Express, which of these applications must run on customer provided hardware? (Select four.)
Correct Answer: B,C,D,E
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Which of the Avaya Media Processing Server hardware options is quoted in the Enterprise Configurator tool? (Select one.)
Correct Answer: A
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HOTSPOT
Match the Avaya Aura@ Orchestration Designer feature to its benefit. (For each benefit on the left, select the corresponding feature from the drop-down list on the right.)
Match the Avaya Aura@ Orchestration Designer feature to its benefit. (For each benefit on the left, select the corresponding feature from the drop-down list on the right.)
Correct Answer:
Explanation:
1, 3, 2
Which product or solution must be configured prior to installing Avaya Proactive Outreach Manager (POM)? (Select one.)
Correct Answer: A
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Which of the following are products, applications, and solutions that reside within the Experience
Layer of the CEM Framework? (Select four.)
Layer of the CEM Framework? (Select four.)
Correct Answer: A,C,D,E
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Which are three value statements for Avaya Proactive Outreach Manager? (Select three.)
Correct Answer: B,C,D
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Which of the following applications/solutions in the experience layer are supported by Avaya Aura@ Orchestration Designer? (Select three.)
Correct Answer: A,C,D
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