Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS) - 3M00030A Exam Practice Test

A. Deliver a single management and administration point for contact center users

B. Deliver a contact center application that is quick and simple to install with minimal user steps

C. Enable the consistent handling of multiple contacts

D. Manage and balance the workload of the agents in the contact center

A. 45

B. 90

C. 30

D. 60

A. Outbound calling campaigns

B. Home worker agents

C. Multimedia agents

D. Customer satisfaction surveys

E. Call recording

A. An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts

B. A graphical flowchart application to define workflow for all media types in ACCS

C. A GUI based applications that allows the installer craftsperson to capture customer specific deployment information and then complete the installation and commissioning of ACCS

D. The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools

A. Help the business manage email interactions to ensure the proper handling of emails and that email responses meet established business guidelines

B. Help the business to optimize the time to resolve a customer's issue

C. Obtain additional revenue through outbound campaigns that create the awareness of additional products or services

D. Help the business to secure a sale of additional products or services to a customer with unique requests or needs

E. Help the business to schedule training and coaching opportunities for the contact center staff

F. Help the business provide excellent service through optimization

A. It is used to store all call recordings retrieved out of the IP Office VoiceMail Pro system

B. It is responsible for configuring sample pre-configured data for the solution

C. It provides secure SIP trunking and secure remote access to IP Office

D. It is responsible for pulling user updates to the IP Office server

A. Avaya Outbound Contact Express

B. Avaya Aura@ Call Center Elite for Midsize Enterprise

C. Avaya Proactive Contact

D. Avaya Aura@ Contact Center