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The Novell Service and support exam has a reputation for tripping up even experienced professionals. Fast2test breaks it down into 174 practice questions with verified answers, so you walk into 50-658 in 2026 knowing exactly what to expect.

Novell 50-658 Exam Overview:

Certification Vendor:Novell
Exam Name:Service and Support
Exam Number:50-658
Exam Duration:90 minutes
Exam Format:Multiple-choice questions (MCQ), Computer-based exam
Real Exam Qty:130-180 (commonly reported ~174)
Exam Price:USD 150 (varies by region)
Certificate Validity Period:Typically 2-3 years (Novell certification validity; may vary by program era)
Available Languages:English, German, Spanish, Japanese, French, Portuguese
Passing Score:70%
Related Certifications:Novell Certified Linux Engineer (CLE)
Novell Certified Professional (NCP)
Novell Certified Engineer (CNE)
Recommended Training:Novell Official Training (historical Novell courses)
Enterprise Support and Administration Learning Resources
Exam Registration:Pearson VUE Novell Certification Registration
Novell Official Certification Information
Sample Questions: DOWNLOAD DEMO
Exam Way:Computer-based exam delivered via Pearson VUE testing centers (onsite or authorized proctored locations).
Pre Condition:No strict prerequisites formally required; typically intended for candidates with foundational Novell networking or system administration knowledge.
Official Syllabus URL:https://www.novell.com

Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Messaging and Collaboration- GroupWise Support
  • 1. GroupWise administration and troubleshooting
    Novell Enterprise Products Support- Directory Services
    • 1. Novell eDirectory support and troubleshooting
      • 2. Identity management fundamentals
        - Infrastructure Services
        • 1. Open Enterprise Server support concepts
          • 2. Network service configuration and maintenance
            Client and Systems Management- Endpoint Management
            • 1. ZENworks configuration management
              • 2. ZENworks asset management basics
                General Troubleshooting and Support Skills- Support Processes
                • 1. Technical support workflows
                  • 2. Escalation procedures
                    - Problem Diagnosis
                    • 1. Incident analysis and resolution methodology
                      • 2. System monitoring and diagnostics
                        Security and Access Management- Access control systems
                        • 1. Authentication and authorization troubleshooting
                          • 2. Novell Access Manager concepts

                            Your Novell Service and support Questions, Answered

                            The 50-658 exam, officially titled Service and support, is the qualifying test for the Novell Certified Professional (historical Novell certification track) certification from Novell, a credential at the Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Novell Certified Engineer (CNE), Novell Certified Linux Engineer (CLE), Novell Certified Professional (NCP).

                            The Novell Service and support exam gives you 90 minutes to work through 130-180 (commonly reported ~174) questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

                            You need 70% to pass, and the official registration fee is USD 150 (varies by region). Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

                            No strict prerequisites formally required; typically intended for candidates with foundational Novell networking or system administration knowledge. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Novell 50-658 exam overview.

                            You can book your 50-658 exam through any of these official registration channels:

                            The exam is delivered as Computer-based exam delivered via Pearson VUE testing centers (onsite or authorized proctored locations)., so you can pick the option that fits your schedule when you book.

                            Novell recommends the following training for Novell Service and support candidates:

                            Pair that training with the 174 practice questions from Fast2test and you can check your readiness topic by topic before exam day.

                            Yes. Fast2test offers a free PDF demo for the Novell Service and support exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

                            Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding 50-658 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

                            Delivery is instant: your files are emailed to you within one minute of payment and can also be downloaded directly, with no limit on the number of computers you install them on. If nothing has arrived within 2 hours, contact our customer service team and we will sort it out.

                            The Novell Service and support syllabus is organized into 5 domains. The main areas include Novell Enterprise Products Support, General Troubleshooting and Support Skills, and Security and Access Management. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.

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