Cisco Unified Communications Contact Center Express Implementation - UCCX - 500-051 Exam Practice Test
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?
Correct Answer: A
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Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Correct Answer: A
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During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
Correct Answer: B
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An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Correct Answer: A
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