Exam Name: Deploying Cisco Unified Contact Center Express
Certification Provider: Cisco
Corresponding Certification: Cisco Specialist
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Deploying Cisco Unified Contact Center Express: 500-052 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 18, 2026
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design a Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Evaluate and recommend different configuration options - Identify available configuration and ordering tools - Determine customer required features |
| Topic 2: Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape - Configure Unified Contact Center Express software and provision users - Describe the process for installing Unified Contact Center Express software and hardware - Use the Unified Contact Center Express Application Editor |
| Topic 3: Operate a Unified Contact Center Express System | 28% | - Identify basic Unified Contact Center Express user tasks - Monitor system operations in Unified Contact Center Express - Perform patching, upgrading, and license additions - Troubleshoot Unified Contact Center Express |
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