500-442 by Cisco Actual Free Exam Questions And Answers

Question 1

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

A. Routing Layouts

B. Routing scripts

C. Workflows

D. Skill-groups

E. Reason Codes

Discussion 0

Correct Answer: C,E Vote an answer

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Question 2

What are two parts of a Single Sign-on message flow? {Choose two.)

A. IdS provides a login page for authenticating the user

B. IdP provides a login page for authenticating the user

C. IdS detects the user has an invalid access token

D. IdS detects the user has a valid access token

E. Browser issues PUT of the Finesse desktop with an access token

Discussion 0

Correct Answer: B,D Vote an answer

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Question 3

Which two components must a script be associated with to run? (Choose two.)

A. Skill Target

B. CED

C. Call Type

D. Dialed Number

E. Media Routing Domain

Discussion 0

Correct Answer: C,D Vote an answer

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Question 4

How can the Extension Mobility feature be described?

A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

B. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

C. As part of the configuration, both device profiles and phones need to be added to the pg user account.

D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Discussion 0

Correct Answer: B Vote an answer

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Question 5

How many Workflows are supported by Finesse?

A. up to 100 Workflows with 5 per Team

B. up to 20 Workflows with 5 per Team

C. up to 200 Workflows with 20 per Team

D. up to 100 Workflows with 20 per Team

Discussion 0

Correct Answer: D Vote an answer

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Question 6

What are two possible Outbound Dialing Modes?

A. Preview Mode

B. Progression Mode

C. Predictive Mode

D. Direct Predictive Mode

E. Accept Mode

Discussion 0

Correct Answer: A,C Vote an answer

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Question 7

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Administrative Scripts

B. Routing Scripts

C. Dialed Numbers

D. Deleted Objects

E. Agents

Discussion 0

Correct Answer: B,E Vote an answer

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Cisco Administering Cisco Contact Center Enterprise - 500-442 Exam Practice Test

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