Exam Name: Introducing Cisco Voice and Unified Communications Administration
Certification Provider: Cisco
Corresponding Certification: CCNA Voice
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Introducing Cisco Voice and Unified Communications Administration: 640-461 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 03, 2026
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Cisco 640-461 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Monitoring and Troubleshooting | - Verify voice network operation - Use diagnostic and monitoring tools - Troubleshoot common Unified Communications issues |
| Topic 2: Cisco Unified Communications Manager Express | - Configure IP phones and extensions - Manage user and device settings - Configure Cisco Unified CME |
| Topic 3: Cisco Unified Communications Fundamentals | - Identify voice and IP telephony components - Describe Cisco Unified Communications architecture - Understand VoIP concepts and protocols |
| Topic 4: Voice Gateways and Dial Plans | - Connect to PSTN services - Configure voice gateways - Implement dial peers and dial plans |
| Topic 5: Cisco Unity Express Administration | - Configure voicemail features - Perform backup and maintenance tasks - Manage users and mailboxes |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
1. A customer requests that a 7960 IP phone that is registered to a Cisco Unified Communications Manager Express enabled router be configured so that the line display name on the phone shows OFFICE PHONE instead of 5005. Which IOS configuration on the Cisco Unified Communications Manager Express router must the voice administrator perform to fulfill this request?
A) ephone-dn 6 number 5005 dn-label OFFICE PHONE caller-id 5005
B) ephone-dn 6 number 5005 description OFFICE PHONE caller-id OFFICE PHONE
C) ephone-dn 6 number 5005 label OFFICE PHONE description x5005 caller-id 5005
D) ephone-dn 6 number 5005 line-label OFFICE PHONE caller-id 5005 line-description OFFICE PHONE
2. Which path would you use to implement end users in Cisco Unified Communications Manager Express using Cisco Configuration Professional?
A) Configure > Unified Communications > Telephony Settings > User Settings
B) Configure > Unified Communications > Users, Phones and Extensions > Phones and Users
C) Configure > Unified Communications > Users, Phones and Extensions > Extensions
D) Configure > Unified Communications > Users, Phones and Extensions > Phones
E) Configure > Unified Communications > Users, Phones and Extensions > User Settings
3. Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed?
A) gateway and line group utilization
B) gateway detail
C) gateway summary
D) gateway utilization
4. What are two methods of viewing lost packet statistics for a call between two Cisco Unified IP Phone 7945 phones that are registered to Cisco Unified Communications Manager? (Choose two.)
A) Find the completed call in CDR Analysis and Reporting > CDR > Search > By User Extension.
B) During the call, press the Web Services key twice in succession on one of the IP phones.
C) During the call, press the Settings key, and then select Status > Call Statistics on one of the IP phones.
D) During the call, press the Settings key twice in succession on one of the IP phones.
E) Find the completed call in Cisco Unified Serviceability > Tools > Dialed Number Analyzer.
F) Find the completed call in CDR Analysis and Reporting > System > Log Screens > Event Log.
5. An end user is unable to log in to a voice-mail box. Which submenu does the administrator select to reset the user credentials?
A) user settings
B) change password
C) password settings
D) mailbox
E) custom recordings
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: B |
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