7392X by Avaya Actual Free Exam Questions And Answers

Question 1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

A. An ACD call is ringing at their telephone.

B. The agents have pressed thou aux work button.

C. The agents are on calls from another split.

D. The agents are dialing a number to place a call or activate a feature.

E. The agents are on outgoing calls.

Discussion 0

Correct Answer: A,D Vote an answer

Question 2

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

A. Create a class of service (COS) for the dialing features.

B. Create a class of service (COS) for a collection of feature access codes.

C. Create a class of restriction (COR) for calling privileges.

D. Create a class of restriction (COR) for the feature access code.

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

A. Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

B. Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

C. Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D. Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related?
(Choose three.)

A. Meet-me Conferencing

B. Best Service Routing (BSR) Application

C. Skill Preferences (1st, 2nd, 3rd Skills)

D. Attendant Vectoring

E. VDIM Variables

Discussion 0

Correct Answer: A,B,E Vote an answer

Question 5

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A. It provides basic reporting on Vectors, Agents, and Trunk Groups.

B. It enables recorded announcements to be played to incoming calls.

C. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

D. It provides options for selecting among available agents with the same skill.

E. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

Discussion 0

Correct Answer: C,D Vote an answer

Question 6

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

A. Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

B. Check the Feature-Related System Parameters and search for the Call Center Elite field.

C. Check the System-Parameters Customer-Options Form and search for the EAS field.

D. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

Discussion 0

Correct Answer: A Vote an answer

Question 7

A call center has agents skilled In sales of product X.
You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

A. Timed ACW field on the VDN or Hunt Group form

B. Call Handling Preference on the Hunt Group form

C. Direct Agent Call First on the Agent Handling form

D. Assigned Skill on the Hunt Group form

Discussion 0

Correct Answer: B Vote an answer

Avaya Aura® Call Center Elite Implementation - 7392X Exam Practice Test

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