Avaya Oceana™ Solution Support - 7497X Exam Practice Test
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
Correct Answer: A
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Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?
Correct Answer: C
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A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
Correct Answer: D
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Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
Correct Answer: A
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An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
Correct Answer: C
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To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?
Correct Answer: B
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A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?
To find out what is causing this problem, which logs need to be checked?
Correct Answer: A
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