NNCSS-Symposium Express Call Center 4.2: 920-130 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 07, 2026
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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration & Reporting | 15% | - Backup and restore procedures - Historical reporting and statistics - System administration tools - Real-time monitoring |
| System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - Hardware and software requirements - System architecture and server roles |
| Call Routing & Management | 25% | - Agent configuration and login - Vector Directory Numbers (VDNs) - Skill-based routing - Vector commands and scripting |
| Maintenance & Troubleshooting | 15% | - Upgrades and patches - System logs and alarms - Common issues and resolution - Performance tuning |
| Installation & Configuration | 25% | - License management - Integration with Meridian 1/CS1000 - Database configuration - Server installation and setup |
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