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Whether you study best on paper or on screen, Fast2test has a Nortel Contact Center Rls. 7.0 Sales Engineering format that fits: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three cover the same 100 920-178 practice questions.
Nortel 920-178 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Sales Engineering |
| Exam Number: | 920-178 |
| Passing Score: | 70% |
| Available Languages: | English |
| Related Certifications: | Contact Center Multimedia Rls. 7.0 Implementation (920-176) Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177) Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | $150–$200 USD |
| Real Exam Qty: | 90-100 |
| Certificate Validity Period: | No longer offered; retired certification |
| Recommended Training: | Nortel Official Sales & Engineering Training (historical) |
| Exam Registration: | Formerly Pearson VUE / Prometric |
| Exam Way: | Delivered via authorized testing centers; now retired |
| Pre Condition: | No formal prerequisites; recommended familiarity with Nortel Contact Center solutions and telecommunications concepts |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel |
Nortel 920-178 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Applications & Features | 30% | - Contact Center Manager functionality - Agent and supervisor features - Multimedia and self-service options - Reporting and analytics tools |
| Topic 2: Implementation & Support Considerations | 10% | - Basic installation and configuration overview - Maintenance and upgrade paths |
| Topic 3: Solution Design & Sizing | 25% | - Hardware and software requirements - Capacity planning and sizing guidelines - Integration with Communication Server 1000 |
| Topic 4: Contact Center Release 7.0 Overview & Architecture | 20% | - Scalability and deployment models - Key features and capabilities - System components and architecture |
| Topic 5: Sales & Positioning | 15% | - Licensing and product packaging - Customer business needs and use cases - Competitive differentiation |
Your Nortel Contact Center Rls. 7.0 Sales Engineering Questions, Answered
The 920-178 exam, officially titled Nortel Contact Center Rls. 7.0 Sales Engineering, is the qualifying test for the Nortel Contact Center Rls. 7.0 Sales Engineering certification from Nortel, a credential at the Specialist / Sales Engineering level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177), Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174), Contact Center Multimedia Rls. 7.0 Implementation (920-176).
The Nortel Contact Center Rls. 7.0 Sales Engineering exam gives you 90 minutes to work through 90-100 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
You need 70% to pass, and the official registration fee is $150–$200 USD. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.
No formal prerequisites; recommended familiarity with Nortel Contact Center solutions and telecommunications concepts Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Nortel 920-178 exam overview.
You can book your 920-178 exam through any of these official registration channels:
The exam is delivered as Delivered via authorized testing centers; now retired, so you can pick the option that fits your schedule when you book.
Nortel recommends the following training for Nortel Contact Center Rls. 7.0 Sales Engineering candidates:
Pair that training with the 100 practice questions from Fast2test and you can check your readiness topic by topic before exam day.
Yes. Fast2test offers a free PDF demo for the Nortel Contact Center Rls. 7.0 Sales Engineering exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.
Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding 920-178 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.
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The Nortel Contact Center Rls. 7.0 Sales Engineering syllabus is organized into 5 domains. The main areas include Contact Center Applications & Features (30%), Sales & Positioning (15%), and Contact Center Release 7.0 Overview & Architecture (20%). Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
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