Nncse-contact center exam: 920-447 Exam Premium File as PDF & Test Engine
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Nortel 920-447 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - Network Integration & Protocols - Routing Strategies & Call Flow Setup - Server & Software Installation |
| Operation & Administration | 25% | - Agent Groups & Skills Management - Daily System Management - Reporting & Performance Monitoring |
| Maintenance & Troubleshooting | 25% | - Fault Diagnosis & Log Analysis - Performance Optimization - System Backup & Recovery |
| Contact Center Architecture & Components | 25% | - Contact Center Manager (CCM) Components - Agent & Supervisor Interfaces - Symposium Call Center Server Overview |
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