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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Connectivity | - Network services
|
| User Accounts and Permissions | - User account management
|
| File Systems and Storage | - Disk management
|
| Troubleshooting and System Management | - System performance and maintenance
|
| Applications and System Services | - Application troubleshooting
|
| Security and Updates | - Software updates
|
Apple OS X v10.8 Troubleshooting Sample Questions:
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
- A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
- B. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
- C. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
- D. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
Correct Answer: B 🗳️

Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
- A. Active but not connected
- B. Active and connected
- C. Inactive (hardware is missing)
- D. Inactive (off)
Correct Answer: A 🗳️
Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?
- A. Reset PRAM/NVRAM
- B. Single User
- C. TargetDiskMode
- D. Verbose mode
Correct Answer: A 🗳️
Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?
- A. The customer will have to purchase Migration Assistant at the Mac App Store.
- B. Migration Assistant is stored in the Utilities folder and can be opened at any time.
- C. Startup in OS X Recovery to open Migration Assistant.
- D. The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
Correct Answer: B 🗳️

Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
- A. The memory is missing or not detected.
- B. An incorrect build of OS X is installed on the hard disk or SSD.
- C. Apple Hardware test is loading.
- D. EFI failed to load.
Correct Answer: B 🗳️
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