IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals - A2010-652 Exam Practice Test

A. Solution

B. Incident

C. Process Request

D. Problem

A. Obtaining SCCD product information

B. Using the SCCD Navigator

C. Installing SCCD

D. Transferring core data

A. Allow application of multiple SLAs

B. Use calendar for calculating escalation notifications

C. Apply multiple SLAs based on ticket priority

D. Allow SLAs to be used in multiple sites

A. Offerings, Service Request, Escalation, and Workflow

B. Offerings, Catalog, Service Level Agreements, and Escalations

C. Catalog, Security, Escalation, and Incident

D. Service Level Agreements, Service Requests, Incidents, and Offerings

A. Fulfillment Template

B. Job Plan

C. Ticket Template

D. Fulfillment Plan

A. To capture an unknown, underlying cause of one or more incidents

B. To capture anyQUESTION NO:or matter involving doubt, uncertainly, or difficultly

C. To capture and resolve requests from users

D. To capture any event that is not part of the standard operation of a service

A. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

A. It migrates configuration content between SCCD environments.

B. It migrates SCCD from Oracle WebLogic to IBM WebSphere.

C. It migrates asset data between SCCD environments.

D. It migrates SCCD from an Oracle database to IBM DB2.

A. IBM developerWorks Wiki

B. StartCenterHelp

C. IBM Redbooks

D. IBM Electronic Support

E. Self Service Help

A. Workflow processes are automatically assigned to the default user.

B. Enabling a process does not involve validating the structure of the process.

C. Workflow process records are in a draft or a development stage until the record is enabled.

D. After a process record is enabled and activated, the record is locked and it is ready for use.

E. Workflow processes are run at the next database restart.