Service Cloud Administration: ADM-261 Exam Premium File as PDF & Test Engine

Prompt Updates on ADM-261

Once there is some changes on ADM-261 exam, we will update the study materials timely to make them be consistent with the current exam. We devote to giving our customers the best and latest Salesforce ADM-261 dumps. Besides, the product you buy will be updated in time within 365 Days for free.

Downloadable, Interactive ADM-261 Testing engines

Our Service Cloud Administration Preparation Material provides you everything you will need to take a Salesforce Service Cloud Consultant ADM-261 examination. Details are researched and produced by Salesforce Certification Experts who are constantly using industry experience to produce precise, and logical.

100% Guarantee to Pass Your ADM-261 Exam

If you do not pass the Salesforce Service Cloud Consultant ADM-261 exam (Service Cloud Administration) on your first attempt using our Fast2test testing engine, we will give you a FULL REFUND of your purchasing fee.

Quality and Value for the ADM-261 Exam

Fast2test Practice Exams for Salesforce Service Cloud Consultant ADM-261 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

Why Choose Salesforce ADM-261 Exam on Fast2test

Fast2test is suitable for busy professional, who can know prepare for Certification exam in a week. Our ADM-261 practice materials has been prepared by the team of Salesforce experts after an in-depth analysis of vendor recommended syllabus. Now you can pass Salesforce certification exam with our ADM-261 study material on the first attempt.

ADM-261 exam is an important Salesforce Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test Salesforce technical experts have collected and certified 359 questions and answers of Service Cloud Consultant - Service Cloud Administration which are designed to cover the knowledge points of the Planning and Designing Salesforce Superdome Server Solutions and enhance candidates' abilities. With Fast2test ADM-261 preparation tests you can pass the Service Cloud Consultant - Service Cloud Administration easily, get the Salesforce certification and go further on Salesforce career path.

Salesforce Service Cloud Administration Sample Questions:

1. Which three processes are uses case for Visual Workflow? Choose 3 answers

A) Caller verification and creation of a new case
B) Decision-based troubleshooting for agents
C) Field validation during case creation
D) Assignment of email to a case queue based on subject
E) Cross-sell promotions for agents

2. Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A) Use Process Builder for notifications and case teams to monitor cases.
B) Use escalation rules for notifications and account teams to monitor cases.
C) Use escalation rules for notifications and case teams to monitor cases.
D) Use Process Builder for notifications and account teams to monitor cases.

3. What key metric should a contact center manager use to evaluate the effectiveness of a new Service Cloud implementation? (Choose 2)

A) First contact resolution rate
B) Average number of knowledge articles published
C) Number of total cases handled
D) Total number of solutions created by agent

4. A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

A) Provide a macro that will automatically create the activities when executed.
B) Hire a certified developer to write an apex trigger thatcreates each new activity.
C) Add an object-specific custom quick action to create new activities.
D) Assign a single agent to create the activities on all new onboarding cases.

5. An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Which three metrics should the Manager use to assess the ROI? Choose 3 answers

A) Cost per call
B) Number of leads created
C) Number of sales queues
D) Opportunities per channel
E) Average queue time per agent

Solutions: