AP-212 by Salesforce Actual Free Exam Questions And Answers

Question 1

An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A. The Currency type field must correspond to qualifying.

B. The Loyalty tier group field is populated.

C. The currency type field must correspond to non-qualifying.

D. The qualifying point reset date, period, and frequency are set on the tier group.

Discussion 0

Correct Answer: D Vote an answer

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Question 2

What two ways could an Administrator configure a Promotion to target a specific audience?

A. This functionality does not exist in Salesforce Loyalty Management.

B. Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

C. Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.

D. Link a promotion to a campaign and associate a segment to the campaign

Discussion 0

Correct Answer: B,D Vote an answer

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Question 3

A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A. Custom coded solution

B. Salesforce Marketing Cloud

C. Salesforce Customer Data Platform

D. Salesforce Reports and Dashboards

Discussion 0

Correct Answer: C Vote an answer

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Question 4

Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A. Create the Experience Cloud site

B. Associate the Loyalty Program with the site

C. Add the relevant Experience Cloud components to the pages

D. Activate the Experience Cloud site

Discussion 0

Correct Answer: D Vote an answer

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Question 5

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

B. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

C. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

D. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date

Discussion 0

Correct Answer: A Vote an answer

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Question 6

What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A. Activate and Publish the Segment

B. Transmit Loyalty Promotion Segments to Marketing Cloud

C. Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.

D. Automatically Generate a New Individual Relationship

Discussion 0

Correct Answer: A,B,C Vote an answer

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Salesforce Loyalty Management Accredited Professional - AP-212 Exam Practice Test

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