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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is a digital service?

A) A catalogue of services for consumers
B) A service that fully or largely relies on digital products.
C) The transfer of goods from provider to consumer
D) A combination of technology resources designed for consumers

2. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Improve
C) Plan
D) Engage

3. What is a digital product?

A) A formal description of one or more services designed to address consumer needs
B) Actions performed by a service provider or jointly by a service provider and consumer
C) A combination of an organization's resources based on digital technology and designed to offer value to consumers
D) The access to the service provider's resources and their use according to the agreed terms and conditions

4. Which of the following is NOT one of the steps in value stream mapping?

A) Mapping a 'to-be' value stream
B) Value stream identification
C) Value stream management
D) Mapping of the 'as-is' value stream

5. What is the PRIMARY purpose of the 'acquire' activity?

A) Create functional prototypes for testing
B) Secure and allocate necessary resources efficiently
C) Provide services and manage user onboarding
D) Resolve incidents and fulfil recovery procedures

Solutions: