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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workstations
B) Workplaces
C) Business Rules
D) Groups
E) Agent user configuration

2. You are installing the Linux version of an Avaya Contact Recorder, and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two)

A) User account: root
B) User account: verint
C) User account: witness
D) User account administrator

3. Which page of the Avaya Contact Recorder Web client is used for SIP recording configuration?

A) General Setup > Avaya Aura Contact Center Interface
B) General Setup > Meridian Link Services
C) General Setup > Contact Center Interface
D) General Setup > SIP

4. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

A) Configuration Report - > System Report -> Block Monitor Report
B) Configuration Report - > System Report -> System Configuration Report
C) Additional -> Custom Events -> System Administration Report
D) Additional -> Custom Events -> Activity Report

5. After installing Enterprise Reporting and Report Net for Enterprise Reporting, a technician observes that the Enterprise Reporting URL http://YourServerName:8282/ws_portal is unable to launch.
What are two possible causes of this problem? (Choose two)

A) Enterprise reporting requires the Avaya Quality Monitoring services to be running.
B) The Enterprise Reporting Service may be disabled.
C) Enterprise Reporting uses port 1433 instead of 8282.
D) Enterprise Reporting was installed https instead of http.
E) Enterprise Reporting uses Port 1433 instead of 8282.

Solutions: