Exam Name: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS
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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Support | - Troubleshooting and support
|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Recording and Quality Management | - Call recording configuration and management
|
Avaya Workforce Engagement Support Certified Sample Questions:
In Avaya Workforce Engagement, where is System Backup enabled?
- A. Enterprise Management>General Settings>Configuration
- B. System Management>Enterprise> Enterprise Settings
- C. System Management>Central Archive >Backup
- D. System Management>General Settings>Settings
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
- A. That there is no connection via WIFI.
- B. That the security settings on Internet Explorer 11 allows Access to multiple servers.
- C. That the wlsvcX64.exe process didn 't reach the memory required.
- D. That the beasvcX64.exe process didn 't reach the memory required
Correct Answer: B 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. The account must be defined within a workgroup
- B. The account cannot be the same as the Management Service account
- C. The password can be changed after the installation
- D. It is allowed to change the username after initial installation.
Correct Answer: B,C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
- A. Servers role
- B. Site servers
- C. Enterprise Settings
- D. Security settings
Correct Answer: A 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?
- A. Create a Member Group
- B. Create Workgroups andworkstations
- C. Add Employee IDs
- D. Create a LAN Data Source
Correct Answer: B 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
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