Exam Name: Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Check Updated on: Aug 24, 2026
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Avaya 3316X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam |
| Exam Number: | 3316X |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) |
| Exam Way: | Online Proctored or Authorized Testing Center |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3316X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting | - Problem Resolution
|
| Topic 2: Avaya Contact Recording Architecture and Components | - System Architecture
|
| Topic 3: Maintenance and Administration | - System Management
|
| Topic 4: Installation and Configuration | - Implementation Procedures
|
| Topic 5: Avaya Quality Monitoring | - Quality Monitoring Features
|
Avaya 3316X Exam — Your Questions, Answered
The 3316X exam, officially titled Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam, is the Avaya exam you pass to earn the Avaya-Certification certification, a credential at the ACIS (Avaya Certified Implementation Specialist) level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Avaya Certified Implementation Specialist (ACIS).
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The 3316X exam blueprint is divided into 5 domains, starting with Avaya Quality Monitoring; Avaya Contact Recording Architecture and Components; Maintenance and Administration. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
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