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Avaya 74950X Exam Syllabus Topics:

SectionObjectives
Topic 1: Workspaces and Agent Experience- Interaction routing and handling
- Agent Workspaces configuration
- Supervisor features
- Context management
Topic 2: Installation and Initial Configuration- Cluster installation and configuration
- Core platform deployment
- Avaya Control Manager integration
- Certificates and security setup
Topic 3: Troubleshooting and Best Practices- Deployment best practices
- Log analysis
- Integration issue diagnosis
- Channel troubleshooting
Topic 4: Administration and Maintenance- Backup and restore procedures
- Database and datastore management
- Routine operational tasks
- System monitoring
Topic 5: Avaya Oceana Solution Architecture- Component interfaces and interactions
- Workspaces architecture
- Avaya Oceana core components
- Avaya Breeze platform integration
Topic 6: Omnichannel Solution Integration- Web Chat integration
- Email channel integration
- Voice channel integration
- SMS channel integration
- Social media and chatbot integration

Avaya Oceana® Solution Integration Sample Questions:

Which statistical view provides Information logging about critical, high, and medium issues related to networked IoT devices?

  • A. Device Monitoring port-let
  • B. Server Status port-let
  • C. Monitoring port-let
  • D. ONA Diagnostics port-let
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

To monitor the network elements, which three protocols are used in an Avaya Surge™ IoT solution? (Choose three.)

  • A. Socket
  • B. RDP
  • C. SNMP
  • D. Telnet
  • E. SSH
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

While ordering the license File for Avaya Surge™ loT Controller, and before applying that license on the Avaya Surge™ Administration user Interface, which precaution must an administrator take?

  • A. Make sure that the correct System ID was used while generating the license.
  • B. Make sure that the correct Network ID was used while generating the license.
  • C. Make sure that the correct serial numbers were used while generating the license.
  • D. Make sure that the correct Host ID was used while generating the license.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which feature helps customers easily create the secure network segmentation for non-Avaya Fabric customers?

  • A. SSL-wrapped PPP Tunnels
  • B. HTTPS Tunnels
  • C. GRE Tunnels
  • D. IPSec Tunnels
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which activity is involved In deploying the Avaya Surge™ IoT solution?

  • A. Nothing needs to be done because Avaya Professional Services will configure everything for you.
  • B. Deploy and configure the Servers, and then attach the ONA to the IoT devices.
  • C. Do not connect the ONA to the IoT devices, because the servers control them.
  • D. Install the ONA software in the ONA devices, and then connect them to IoT devices.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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