Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist - Contact Center Avaya Aura Communication Manager Certifications |
| Available Languages: | English |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Typically delivered through an Avaya-authorized testing provider at a testing center or via online proctored delivery, depending on program availability. |
| Pre Condition: | Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification. |
| Official Syllabus URL: | https://www.avaya.com/en/services/training-certification/ |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Contact Center Implementation | - Deployment and Configuration
|
| Reporting and Performance Management | - Monitoring Operations
|
| Call Routing and Vectoring | - Routing Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
Avaya 6201.1 Exam — Your Questions, Answered
The 6201.1 exam, officially titled Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam, is the Avaya exam you pass to earn the Avaya Aura certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Avaya Certified Implementation Specialist - Contact Center, Avaya Aura Communication Manager Certifications.
Avaya lists the following prerequisites or eligibility notes for the 6201.1 exam: Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification.. Requirements can change over time, so confirm the details on the official exam page at Avaya's official site before you register.
Yes. Fast2test offers a free PDF demo of the 6201.1 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 6201.1 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.
The 6201.1 exam blueprint is divided into 6 domains, starting with Avaya Call Management System Fundamentals; Contact Center Implementation; Maintenance and Troubleshooting. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
A. Activate on oldest call waiting
B. VDN counted calls
C. Target service level
D. expected Wait Time (EWT)
Question 2
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A. 192.168.2.3 192.168.2.2
B. 135.9.86.54 135.9.86.58
C. 135.9.86.54 192.168.2.2
D. 135.9.86.54 135.9.56.56
Question 3
A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
Question 4
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
A. collect-digits
B. queue-to
C. converse-on
D. route-to-digits
Question 5
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
A. Messaging skill
B. Route-to number
C. Collect digits
D. Converse-on skill
E. Route-to digits
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C,E |
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