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  • Total Questions: 125
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  • Length of Examination: 90 minutes
  • Passing Score 68%
  • Number of Questions: 65
  • Format: Multiple choices, multiple answers

Avaya Aura Contact Center Implementation 6210 Exam

Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474

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The Avaya Aura Contact Center Implementation 6210 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Implementation Professional Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center Implementation 6210 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center Implementation 6210 Exam then he should take this exam.

Avaya 6210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Validation and Testing15%- Call flow and routing testing
- Performance and redundancy validation
- System functionality verification
Topic 2: Troubleshooting and Maintenance10%- Post-implementation maintenance tasks
- Common installation and configuration issues
- Log analysis and service monitoring
Topic 3: Implementation Preparation20%- Network and telephony prerequisites
- Architecture and components overview
- Pre-installation requirements and planning
Topic 4: Installation Process25%- Media Server and Communication Manager integration
- Avaya Aura Contact Center core components installation
- Agent workstation software setup
Topic 5: System Configuration30%- Orchestration Designer application setup
- User, agent, and skill management
- Contact Center Manager Server (CCMS) configuration
- High availability and switchover configuration

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