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Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
D) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

2. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Remove the Agent ID from Communication Manager.
B) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
C) Add the new Avaya Oceana agent using Control Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

3. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call ID
B) UCID
C) Call Ref ID
D) Context ID
E) Session ID

4. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It provides contextual information.
C) It helps Avaya Oceana customer* build their business logic.
D) It is a normalized model for all Avaya Oceana resources.

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

Solutions: