Agentforce-Specialist by Salesforce Actual Free Exam Questions And Answers

Question 1

What is the correct process to leverage Prompt Builder in a Salesforce org?

A. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

B. Select the appropriate prompt template type to use, select one of Salesforce ' s standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

C. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

Discussion 0

Correct Answer: A Vote an answer

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Question 2

Choose 1 option.
A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions.
Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?

A. EinsteinAiPlannerBundle

B. genAiPlannerBundle

C. BotBundle

Discussion 0

Correct Answer: B Vote an answer

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Question 3

What is a valid option for Omni-Channel routing for a messaging channel?

A. Agentforce Service Agent

B. Agentforce Employee Agent

C. Autolaunched flow

Discussion 0

Correct Answer: A Vote an answer

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Question 4

An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints.
To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A. A list of keywords related to customer complaints

B. A direct instruction to the large language model (LLM) to role-play as a character

C. The entire history of the customer ' s previous interactions with the company

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Choose 1 option.
Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier. They need those preferences to persist throughout the session.
What should CCR implement?

A. Create a context variable to capture/store customer preferences as action outputs.

B. Rely on natural conversation memory and instruct the agent to look back.

C. Configure custom variables to capture/store customer preferences from action outputs.

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A. Copilot Detail page, Global Actions, or the record page for the copilot action

B. Copilot Actions page or Global Actions

C. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

Discussion 0

Correct Answer: C Vote an answer

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Question 7

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?

A. The user does not have permission to access the fields.

B. The user does not have Einstein Sales Emails permission assigned.

C. The user's locale language is not supported by Prompt Builder.

Discussion 0

Correct Answer: A Vote an answer

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Question 8

Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever ' s configuration to ensure minimal latency when grounding AI responses.
Which configuration aspect should UC prioritize?

A. Ensure the retriever ' s filters are defined to limit the scope of each search efficiently.

B. Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.

C. Increase the recency bias setting for the retriever limiting scope to more recent data.

Discussion 0

Correct Answer: A Vote an answer

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Question 9

In a Knowledge-based data library, which capability does enabling the "Filter by Knowledge Data Categories" option provide?

A. It applies custom metadata from the selected data categories to the Knowledge articles, aiming to enhance search relevance.

B. It limits the indexed articles to only those belonging to selected data categories, thereby improving indexing precision.

C. It organizes the indexed Knowledge articles into separate sections based on their assigned data categories.

Discussion 0

Correct Answer: B Vote an answer

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Question 10

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
Semantically search HR policies, compliance guidelines, and company procedures.
Ensure responses are grounded on published Knowledge.
Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?

A. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

B. Enable the agent to search all internal records and past customer inquiries.

C. Manually add policy responses into the AI model to prevent hallucinations.

Discussion 0

Correct Answer: A Vote an answer

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Question 11

Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real- world user utterances to ensure the action is being selected appropriately.
Which tool should the Specialist recommend?

A. Agentforce

B. Agent Builder

C. Model Playground

Discussion 0

Correct Answer: C Vote an answer

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Salesforce Certified Agentforce Specialist (AI-201) - Agentforce-Specialist Exam Practice Test

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