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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Review and recommend product changes; satisfy customer needs; open communication
B) Reward employees; motivate staff performance; manage operations planned changes
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Baseline for managing quality process; investment in preventative costs; budgeting

2. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A) Site considerations
B) Proximity to sources of supply
C) Building employee relations
D) Throughput time

3. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To create demand for promised deliveries
B) To manage the demand for promised deliveries
C) To identify new product demand
D) To control the production department

4. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Actual output / standard output
B) Output / input
C) Throughput time / value-added time
D) Time a resource is used / time a resource is available

5. Which continuous improvement method does Cpk measure?

A) What a process is capable of and how long it will take to conclude
B) The most common measurement process
C) How close one is to a target and how consistent one is with the average performance
D) Parts per million on the capability index

Solutions: